Challenge

A fast moving consumer goods company faced difficulties with feedback processes and organisational efficiency after undergoing restructuring, leading to reduced productivity and lowered wellbeing. The project aimed to streamline these processes and improve ways of working across teams.

Project

Key responsibilities included, but were not limited to, supporting:

• Focus area identification: Identifying inefficient meetings and inadequate feedback as primary concerns through workshops, desk research and review of internal resources.

• Behavioural analysis: Using a blend of expert interviews and literature review, the project team analysed existing behaviours and pinpointed barriers to effective communication and meeting management.

• Behavioural design: Based on the analysis, two pilot programmes were designed to address the specific challenges identified - one to optimise meetings and the other to improve feedback mechanisms - resulting in time savings and enhanced communication.

• Pilot evaluation: Conducting an assessment of the pilot programmes by gathering participant feedback to measure factors such as effectiveness, acceptability and areas for further improvement.